Emirates Industrial Filters Co. is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and disclose personal information that we obtain about visitors to our website.
Information We Collect
- Personal Information: We may collect personal information, such as your name, email address, phone number, and other contact details when you voluntarily provide them to us through forms on our website.
- Usage Information: We collect certain information about your visit, including the pages you view, the type of device and browser you use, and the site that sent you to us. We do not store your IP address. The country shown in our own figures is worked out from the time zone your browser reports, not from your address.
- Enquiries: When you send an enquiry we keep what you wrote, your contact details, and a one-way hash of your network address used only to limit automated submissions. A hash cannot be turned back into an address.
How We Use Your Information
We may use the information we collect for the following purposes:
- To respond to your inquiries and provide you with the information or services you request.
- To communicate with you about our products, services, and promotions.
- To analyze and improve our website and enhance the user experience.
- To comply with legal obligations and enforce our policies.
The Assistant on This Site
Our website offers an AI assistant that answers questions about our products and the sectors we serve. What you type into it is sent to our AI providers — Groq, and Google's Gemini service if the first cannot answer — so that a reply can be generated. Conversations are kept so we can see which questions visitors ask and improve our answers.
Please do not type confidential or personal information into the assistant. If you need to discuss something in confidence, use the contact form, email or telephone instead.
Events and Invitations
If we invite you to an exhibition, we hold the name, company, email address and telephone number used to issue the invitation, and we record when the invitation is scanned at our stand. This is used to manage the guest list and to know who attended. Tell us if you would like your details removed afterwards.
Cookies and Local Storage
The website uses a small number of cookies and browser settings: one to count a visit without identifying you, one to remember whether you chose English or Arabic, and one to remember whether you chose the light or dark appearance. None of them is used for advertising and none is shared with anybody.
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to outside parties unless we provide you with advance notice or are required to do so by law. The exceptions are the service providers described above, who process information only in order to provide the service to us.
Third-Party Services on Our Pages
Some parts of our pages are supplied by other companies, and your browser contacts them directly when a page loads: the map showing our location is embedded from Google Maps, and some typefaces are served by Google Fonts. Those companies may receive your network address as part of that request. We have no control over their practices and encourage you to review their privacy policies.
Data Security
We implement reasonable security measures to protect the confidentiality and security of your personal information. However, please be aware that no data transmission over the internet can be guaranteed to be 100% secure.
Third-Party Links
Our website may contain links to third-party websites. We have no control over the content or privacy practices of these websites and encourage you to review their privacy policies before providing any personal information.
Updates to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
Contact Us
If you have a question about this policy, or would like us to correct or delete information we hold about you, please contact us.
Emirates Industrial Filters Building, Shed #3, 66 Street, New Industrial Area, Ajman, UAE.